Level 16, Central Square
323 Castlereagh Street
SYDNEY NSW 2000
Phone: 02 9217 2727
Fax: 02 9281 7611

Customer Service Forms

AIMS makes it easy for customers who have an existing AIMS loan to manage their account.

Whether you would like to enquire about your loan balance, make changes to your payments or details, apply for a loan increase, or simply access a form that you require, you can do it right here!

AIMS Loan Enquiry System - Click here if you wish to do any of the following:

  • View or print loan statements
  • View account balances, payments
  • Check available credit or request a redraw
  • View transactions for the last 90 days
  • Request a change to your repayments or payment frequency
  • Download vital paperwork and account information
  • Change your postal address details

Please note that you will need a user name and password to use the AIMS Loan Enquiry System. To request for these, simply phone one of our helpful Customer Service Representatives on 02 9217 2727 from Monday to Friday, 9:00 am to 5.30 pm.

New Loan Application - Apply for an AIMS loan and get approved online!

Loan Increase Application Form - Apply for an increase to your existing AIMS loan account.

Loan Increase and Substitution Application Form - If you are transferring to a new home and need to increase your existing AIMS loan account, as well as update the security property to your new home, click here.

AIMS Discharge Authority Form, click here - For all Discharge enquiries, please call our Discharge Team on 02 9217 2727.

Direct Debit Form - Authorise AIMS to debit funds directly from your bank account.

AIMS Products - View the complete range of AIMS products.

General Enquiries - If you have any concerns at all in relation your AIMS loan account, simply call one of our helpful Customer Service Representatives on 02 9217 2727 from Monday to Friday, 9:00 am to 5.30 pm.

You may also fill out our general enquiry, or check out our FAQs.

Alternatively, send us an email with your enquiry including your name and account number, and we will endeavour to get back to you with an answer straight away.


© Copyright AIMS Home Loans 2005